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Return And Exchange Policy

Exchange Only Policy: At The Towel Company, we aim to ensure your satisfaction with every purchase. To facilitate this, we offer an exchange-only policy to address any concerns you may have with our products.

Exchanges: We accept exchanges for unused, unwashed, or defective merchandise purchased from The Towel Company within 30 days of the delivery date. To initiate an exchange, please contact our customer service team at [customer service email or phone number] to receive a Return Authorization (RA) number. The item must be returned in its original packaging and with all tags intact. Exchanges are subject to product availability. If the requested item is unavailable, we will provide store credit or help you find a suitable alternative.

Non-Exchangeable Items: For hygiene reasons, used or washed towels cannot be exchanged unless there is a defect. Personalized or customized items are non-exchangeable unless there is a defect in craftsmanship.

Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error in shipment by The Towel Company. We recommend using a trackable shipping service for exchanges to ensure safe and timely delivery.

Refunds: Our policy strictly offers exchanges and does not include refunds unless there is a confirmed defect that cannot be replaced.

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KNOW YOUR TOWEL

Towels come in a variety of sizes, each suited to different uses. Here's a breakdown of the most common sizes and their recommended end uses:

Washcloths:

Hand towels:

Bath towels:

Beach towels:

Bath sheets:

Travel towels:

Other towel sizes:

End Use Considerations:

When choosing a towel, consider the following factors:

Creative Uses:

Don't limit towels to their traditional uses! Explore creative ways to utilize them, such as:

Remember, the best towel size and type for you will depend on your individual needs and preferences. Choose wisely and enjoy the comfort and convenience of towels!

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