Orders
Do I need to set up an account to place an order?
Do I need to set up an account to place an order?
You can shop without creating an account. However, register with us and you'll be able to track your orders, review past purchases, save your address and payment details so you can shop even quicker next time, manage your email preferences, be part of our loyalty scheme and get early access to exclusive sale offers and events.
What if the product color is different from the picture?
What if the product color is different from the picture?
We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.
Which payment methods are available?
Which payment methods are available?
We offer Cash on Delivery (COD), Bank Deposit and Credit/Debit card payment options to our customers.
Why was my order cancelled?
Why was my order cancelled?
The Towel Company reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.
Shipping
How long does it takes to dispatch the order?
How long does it takes to dispatch the order?
We will usually dispatch your order within 48 hours of it being placed on our website.
What about orders placed on pre-booking or restock?
What about orders placed on pre-booking or restock?
Pre-booked orders will usually be shipped on or just before the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the product page.
Which courier do you use to ship your orders?
Which courier do you use to ship your orders?
We use TCS and MNP as our primary couriers to deliver orders within Pakistan.
How long does it take to deliver my order?
How long does it take to deliver my order?
Once your order is dispatched, it takes 3-4 working days for your order to be delivered anywhere in Pakistan. Delivery times within Pakistan vary depending on the city and availability of the consignee. For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment.
What happens if I am not home and I miss delivery?
What happens if I am not home and I miss delivery?
The courier will make three attempts to deliver your order and they will also contact you to arrange delivery. After three attempts it will be returned to us.
How do I track my order?
How do I track my order?
Returns & Exchanges
Do you offer exchanges?
Do you offer exchanges?
At The Towel Company, we aim to ensure your satisfaction with every purchase. To facilitate this, we offer an exchange-only policy to address any concerns you may have with our products.
Do you offer returns/refunds?
Do you offer returns/refunds?
Our policy strictly offers exchanges and does not include refunds unless there is a confirmed defect that cannot be replaced.
Do you have an exchange or return policy for Sale Items?
Do you have an exchange or return policy for Sale Items?
Items bought on sale cannot be exchanged. If an item bought on regular price goes on
sale, it will be exchanged at sale price.
Do you have any Non-Exchangeable Items?
Do you have any Non-Exchangeable Items?
For hygiene reasons, used or washed towels cannot be exchanged unless there is a defect. Personalized or customized items are non-exchangeable unless there is a defect in craftsmanship.
How do I track my order?
How do I track my order?
Do you offer return shipping?
Do you offer return shipping?
Customers are responsible for return shipping costs unless the item is defective or there was an error in shipment by The Towel Company. We recommend using a trackable shipping service for exchanges to ensure safe and timely delivery.
