White Sereno

• Machine Wash up to 40°C/140°F gentle cycle
• Do not bleach
• Iron up to 50°C/302°F
• Tumble dry low
• Dry clean tetrachlorethylene

Do you offer free shipping?

Yes we do offer free shipping on orders over Rs. 6,000.

How long does it takes to dispatch the order?

We will usually dispatch your order within 48 hours of it being placed on our website. 

Which courier do you use to ship your orders?

We use TCS and MNP as our primary couriers to deliver orders within Pakistan.

How long does it take to deliver my order?

Once your order is dispatched, it takes 2-3 working days for your order to be delivered anywhere in Pakistan. Delivery times within Pakistan vary depending on the city and availability of the consignee. For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment.

Exchange Only Policy: At The Towel Company, we aim to ensure your satisfaction with every purchase. To facilitate this, we offer an exchange-only policy to address any concerns you may have with our products.

Exchanges: We accept exchanges for unused, unwashed, or defective merchandise purchased from The Towel Company within 30 days of the delivery date. To initiate an exchange, please contact our customer service team at info@thetowelcompany.co or +92 326 8150444. to receive a Return Authorization (RA) number. The item must be returned in its original packaging and with all tags intact. Exchanges are subject to product availability. If the requested item is unavailable, we will provide store credit or help you find a suitable alternative.

Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error in shipment by The Towel Company. We recommend using a trackable shipping service for exchanges to ensure safe and timely delivery.